Privacy Policy

jj8 is committed to protecting the privacy and security of every Filipino player who uses our platform. We understand that trust is the foundation of any long-term relationship, and that trust starts with being transparent about how we handle your personal information.

This Policy applies to all personal data collected through the jj8 website at jj8.run, including all games, betting markets, account management features, customer support interactions, and promotional communications. It applies regardless of whether you access the Platform via desktop browser or mobile device.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference. In the event of any conflict between this Policy and any other document, this Policy shall govern with respect to privacy matters.

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, jj8 acts as the Personal Information Controller in respect of the personal data collected through the Platform.

As Personal Information Controller, jj8 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently in accordance with RA 10173 and the regulations of the National Privacy Commission (NPC).

If you have any questions about how jj8 processes your personal data, or wish to exercise any of your data subject rights, please contact our Data Protection Officer at: [email protected]

jj8 collects the following categories of personal data:

jj8 does not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond what is strictly required for identity verification purposes.

jj8 collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; fraud prevention data from anti-fraud partners; payment confirmation data from payment processors (GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard).

Under the Philippine Data Privacy Act of 2012, jj8 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you, including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable laws and regulations, including PAGCOR regulatory requirements, anti-money laundering (AML) obligations, and KYC requirements.
• Legitimate interests: Processing necessary for jj8's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, including for marketing communications and optional analytics. You may withdraw consent at any time.

jj8 uses your personal data for the following purposes:

• To create and manage your jj8 account and verify your identity in accordance with KYC requirements.
• To process deposits, withdrawals, and other financial transactions via GCash, Pay Maya, BPI, BDO, Metrobank, and card networks.
• To deliver the games, betting markets, and other services available on the jj8 Platform.
• To administer bonuses, promotions, and loyalty rewards in accordance with applicable terms.
• To comply with legal and regulatory obligations, including PAGCOR reporting requirements and anti-money laundering (AML) obligations.
• To detect, investigate, and prevent fraud, cheating, money laundering, and other prohibited conduct.
• To provide customer support and respond to your enquiries and complaints.
• To send you service-related communications, including account notifications, security alerts, and policy updates.
• To send you promotional communications about jj8 offers and new games, where you have consented to receive such communications.
• To analyse usage patterns and improve the Platform's features, performance, and user experience.
• To enforce our Terms & Conditions and protect the rights and safety of jj8 and other Players.

jj8 does not sell, rent, or trade your personal data. We may share your data with the following categories of recipients only to the extent necessary for the stated purpose:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard, for the purpose of processing your financial transactions.
• KYC and identity verification providers: Third-party services that assist jj8 in verifying your identity and age in compliance with regulatory requirements.
• Fraud prevention and AML partners: Service providers that help jj8 detect and prevent fraudulent activity and money laundering.
• IT and platform service providers: Cloud hosting, data storage, and technical infrastructure providers who process data on jj8's behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other competent authorities, where disclosure is required by law or court order.
• Professional advisers: Lawyers, auditors, and accountants, where necessary for the conduct of jj8's business and subject to professional confidentiality obligations.

All third-party service providers who process personal data on jj8's behalf are required to implement appropriate technical and organisational security measures and to process data only in accordance with jj8's instructions.

jj8 uses cookies and similar tracking technologies to operate and improve the Platform. The following types of cookies are used:

• Strictly necessary cookies: Essential for the Platform to function. These include session authentication cookies and security tokens. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to provide a more personalised experience.
• Analytics cookies: Collect aggregated, anonymised data about how Players use the Platform, helping jj8 identify areas for improvement. Used only with your consent.
• Marketing cookies: Used to deliver relevant promotional content about jj8 games and offers. Used only with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. Consent for non-essential cookies can be withdrawn at any time.

jj8 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML and regulatory record-keeping requirements.
• Transaction and financial data: Retained for a minimum of five (5) years following the date of the transaction, as required by Philippine financial regulations.
• KYC verification documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction.
• Customer support communications: Retained for two (2) years from the date of the interaction, unless a longer period is required for dispute resolution.
• Technical and usage data: Retained for up to twelve (12) months, after which it is anonymised or deleted.
• Marketing consent records: Retained for the duration of your consent and for one (1) year following withdrawal of consent.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with jj8's data disposal procedures.

jj8 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and jj8 servers.
• Encryption of sensitive data at rest, including financial data and KYC documents.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security assessments, penetration testing, and vulnerability scanning of the Platform.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Incident response procedures for detecting, reporting, and managing personal data breaches in accordance with NPC notification requirements.

While jj8 takes all reasonable steps to protect your data, no internet transmission or electronic storage system is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying jj8 immediately if you suspect any unauthorised access to your account.

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by jj8:

• Right to be informed: The right to be notified of how your personal data is being processed, as set out in this Policy.
• Right of access: The right to request a copy of the personal data jj8 holds about you and information about how it is processed.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

To exercise any of these rights, please contact jj8's Data Protection Officer at [email protected]. We will respond to all verified data subject requests within fifteen (15) business days. We may need to verify your identity before processing your request.

The jj8 Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations applicable to casino-style online gaming. jj8 does not knowingly collect personal data from individuals under the age of 21.

If jj8 becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately suspended, all funds will be returned (less any bonuses), and the personal data will be deleted as soon as practicable. If you believe a minor has registered on the Platform, please contact us immediately at [email protected].

Parents and guardians are encouraged to use parental control tools and to monitor their children's internet activity to prevent underage access to online gaming platforms.

jj8 primarily processes and stores personal data within the Philippines. Where it is necessary to transfer personal data to service providers or partners located outside the Philippines (for example, cloud infrastructure providers or international payment networks), jj8 ensures that such transfers are carried out in accordance with the requirements of the Data Privacy Act of 2012.

• International transfers are made only to countries or organisations that provide an adequate level of data protection, or where appropriate safeguards are in place, such as contractual data protection clauses.
• jj8 does not transfer personal data to jurisdictions that do not provide adequate protection without implementing appropriate safeguards.
• You may request information about the safeguards applicable to any international transfer of your personal data by contacting our Data Protection Officer.

jj8 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. Where changes are material, jj8 will provide reasonable advance notice via email or an on-platform notification before the changes take effect.

The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Your continued use of the Platform following the effective date of any amendment constitutes your acknowledgement of the updated Policy. We encourage you to review this Policy periodically.

If you have any questions, concerns, or complaints about this Privacy Policy or jj8's data processing practices, please contact our Data Protection Officer:

Email: [email protected]

jj8 aims to respond to all privacy-related enquiries within fifteen (15) business days. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). Information about how to file a complaint with the NPC is available on the NPC's official website.

For responsible gaming concerns, please visit our Responsible Gaming page, where you will find information about self-exclusion tools, deposit limits, and support resources available to Filipino players.